Hi all,

I have a user with Samsung Galaxy S4. Email is setup on his phone and Outlook. Extra folder called "Junk" is created in the mailbox automatically and some new emails get forwarded to that folder automatically. No Outlook rules set. Even if I move emails from that new Junk folder to the Inbox, those emails get back to this new Junk folder. Its not a System folder as I have an option to delete it. This folder is accessible even in Webmail.

If I switch off the phone, new emails get to Inbox as expected but with the phone being switched on, some emails get forwarded to this new Junk folder (Emails in this new Junk folder do not have the option of "Not Junk". If I delete the email account from the phone (Samsung Galaxy S4) and add it again, another folder called "Junk" is created again. This new folder is created under Inbox as a subfolder. If I move all the current emails from this new Junk folder to Inbox, then move this new Junk folder from under Inbox to Deleted Items folder, those emails I had moved to Inbox just a moment ago will come back to this Junk folder. Emails know where that folder has been moved. So more I delete and re-add email account on the phone, more Junk folder is created ie. re-adding 3 times will create 3 extra Junk folder. No Outlook rules are set. Outlook 2010 on the computer. Any suggestions, please advise.

Thanks.

Since the folder appears after creating the account on the S4, it appears the S4 is responsible for the folder, not Outlook. Have you reviewed the setting on the S4, especially in regards to junk handling? It's not picking up the server's junk folder and is creating one of it's own.

Dear Mam,

What was the final solution on that because we trying to upgared galaxy s4 os version but same problem occuer & customer not happy

Any luck on this? I have the same issue. 

Go into the E-Mail app

Press the Menu Key

Select Settings

Select General Settings

Select Spam addresses

Remove any addresses that should not be in there.

Same here. The issues is with the Samsung S4 client and no issues with the outlook server settings. The native client junked all my corporate email, except the ones that came from outside addresses. I ended up installing a different ActiveSync client (TouchDown) on Samsung S4 that works OK. I hope this gets resolved by the 30 trial expiration date and I can use again the native ActiveSync client which I prefer.

I have been dealing with this for 2 weeks, and this was the fix.  All my corporate emails were going to Junk folder (not Junk E-mail) and it only happened when my phone was on.  Somehow my domain was the only thing in Spam Addresses, so I removed it.  It is now fixed!  Thank you.